These Terms & Conditions ("Terms") govern every quotation, purchase order, and service engagement between HomeWorld2U Sdn. Bhd. ("HomeWorld2U", "we", "us", "our") and any company, organization or individual that engages us ("Client", "you"). By issuing a purchase order, paying a deposit, or otherwise instructing us to proceed with an order, you accept these Terms in full.
HomeWorld2U Sdn. Bhd. is a company registered in Malaysia under Registration No. 202601026627 (1688722-P), with its registered address at 13A-15, Menara Mutiara Central, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, W.P. Kuala Lumpur, Malaysia. Our registered business nature is: (i) retail sale, e-commerce and trading of smart home appliances, including but not limited to smart lighting fixtures, motion-sensor lights, smart door locks and other related products; (ii) retail sale of security systems; and (iii) wholesale and distribution of smart electrical appliances such as smart switches, smart air purifiers, kettles, coffee machines and other smart-related lifestyle products.
We supply smart home devices priced per set, available on both retail and wholesale order terms, either from stock on hand or replenished through our supplier network. The specific scope for any engagement, including SKU, quantity and price, is defined in the written quotation or order confirmation accepted by the Client, and these Terms apply in addition to, not instead of, the terms set out in that document.
Quotations issued by HomeWorld2U are valid for 14 calendar days from the date of issue unless otherwise stated, after which prices may be revised to reflect changes in supplier cost, freight or currency exchange rates. A quotation is not a confirmed order. An order is confirmed only when the Client has (a) issued a written purchase order or accepted the quotation in writing, and (b) paid any deposit required under Clause 4.
All prices are quoted in Malaysian Ringgit (MYR) per set unless otherwise agreed in writing, and exclude shipping, installation, customs duties and applicable taxes unless expressly stated as inclusive. For bulk orders, we may require a deposit before stock is allocated and packed, with the balance due prior to dispatch or upon delivery, as agreed in the quotation. For retail orders, full payment is generally required at the point of order. Accepted payment methods include bank transfer and such other methods as we may notify from time to time. Packing and dispatch will not proceed until the applicable payment has cleared into our account.
Because smart devices are manufactured to standard industry tolerances, each product listing states manufacturer specifications such as wattage, dimensions and colour temperature, which may vary slightly between units within the same production batch. The actual colour and finish of an item may also differ slightly from photographs shown on our website due to monitor brightness, display settings and photo-taking environment. Variance within these stated tolerances does not constitute a defect and is not grounds for return, refund or exchange under our Refund & Return Policy.
All electrical products supplied are expected to be installed and used in accordance with the manufacturer's instructions and applicable Malaysian electrical safety standards. Where installation is not performed by HomeWorld2U or an installer we have engaged, the Client is responsible for ensuring installation is carried out safely and, where required by law, by a suitably qualified or licensed electrician. We do not accept liability for damage, injury or malfunction arising from installation, wiring or electrical circuits not performed or approved by us.
Lead times stated in a quotation are estimates based on standard packing and shipping conditions and begin from the date of order confirmation and deposit receipt, not from the date of order enquiry. Actual lead times may vary due to order complexity, stock availability, customs clearance for imported goods, or events outside our reasonable control (see Clause 11, Force Majeure). We will notify the Client promptly of any material delay. Our full shipping arrangements, including costs, coverage, installation scheduling and responsibility for customs duties on international orders, are set out separately in our Shipping Policy.
Product photography, descriptions and catalog content on this website are the property of HomeWorld2U or used under licence from the relevant manufacturer, and may not be reproduced or redistributed for commercial purposes without our written consent. Manufacturer trademarks, app names and firmware referenced on this site remain the property of their respective owners.
To the fullest extent permitted by Malaysian law, HomeWorld2U's total liability arising out of or in connection with any order, whether in contract, tort or otherwise, is limited to the total value paid by the Client for that order. We are not liable for indirect, consequential or special losses, including loss of profit, data or business opportunity, even where advised such losses were possible. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.
Cancellation requests must be made in writing. Orders may be cancelled without charge only before packing has commenced and before any deposit has been applied to stock allocation. Once packing has begun, cancellation is subject to the deductions and conditions set out in our Refund & Return Policy. Requests to change SKU, quantity or specification after order confirmation will be treated as a new quotation where the change materially affects cost or lead time.
HomeWorld2U is not liable for any failure or delay caused by events beyond our reasonable control, including natural disaster, port congestion, factory closure, government restrictions, strikes, or shortages of materials, components or shipping capacity. Affected timelines will be extended by a period reasonably necessary to address the disruption, and we will keep the Client informed of material developments.
Each party agrees to keep confidential any pricing, specifications, business plans or other non-public information disclosed by the other party in connection with an order, and to use such information solely for the purpose of fulfilling that order, except where disclosure is required by law or by a relevant regulatory authority.
These Terms are governed by the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, for any dispute arising out of or in connection with these Terms or any order placed with HomeWorld2U, without prejudice to either party's right to seek interim relief in any jurisdiction where necessary to protect its interests.
We may update these Terms from time to time to reflect changes in our services, supplier arrangements or legal requirements. The version published on this page at the time an order is confirmed applies to that order. We encourage Clients to review this page periodically.
Questions about these Terms can be sent to hworldtou@outlook.com or by phone at +6011-4959 8406. Our registered address is 13A-15, Menara Mutiara Central, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, W.P. Kuala Lumpur, Malaysia.